2009-06-09 Managing and Harnessing Conflict - Jim Kaupanger

June 11, 2009 – 8:00am

Meeting summary notes follow. See below for a description of the topic and presenter:

Attendees:

Connie Culbertson; Neil Dorf; Carter Engelhart; Collie Johnsen; Jim Kaupanger; William G. Lazaldi; Debbie Leibrock; Ron McClure; Kathy McCoey; Larry Mitchel; Al Petersen; Randy Ross; Debbie Safranek; Patricia Ursenbach; Jason Whitney.

Summary
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Resource:

From Conflict to Creativity: How Resolving Workplace Disagreements Can Inspire Innovation and Productivity.

http://www.bestwebbuys.com/From_Conflict_to_Creativity-ISBN_978078795423...

The Drama Triangle
Identifying and defusing psychological games in companies
http://www.executivecoaching.be/Article_TriangleDramatique_En_1.htm

Presentation:

We can all picture at least one of the following scenarios: Project team members who haven't spoken a productive wordto each other in days. Or maybe it's a room full of people with great ideas, but they just can't get past the personalities, the personal attacks, or the competitive ideas. Partners who won't partner. Conflicting responsibilities. Misconceptions. Conflict has always been with us . and it probably always will. But is it always destructive? Should it always be squashed? Is "conflict" the secret "c-word" that project teams do everything they can to avoid? What are some of the root causes of conflict? What can we do to help our team members work through their conflict crises? At this month's Government Forum meeting, James A. Kaupanger, PMP, CPF, and fellow PMI-SVC member, will show us how we can manage, and even harness, conflict to help our project teams succeed!

Presenter

Jim Kaupanger is the principal of Facilitation Enterprises an Information Technology Consulting, Project Management, and Facilitation firm that helps organizations develop quality solutions. He has been leading projects, harnessing conflict, and building collaboration among diverse groups for thirty years. Jim quickly builds trust and creates success for the team by listening for understanding, developing common goals, and overcoming roadblocks to deliver results. He is a certified Project Management Professional (PMP) and a Certified Professional Facilitator (CPF).